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1. Kent may very well deny having given that advice

Dear Jasmeet

While Seetha has given correctly the provisions of the consumer act which enable you to take Kent to court, an important point is whether their advice that you must go in for an RO is in writing or was it told only verbally? If it is not in writing, Kent may very well deny having given that advice and say it was done purely on the request of the customer, they may say that you told them that your water has too much of salts and you want that to be reduced. How will you rebut this?

Indukanth Ragade (isragade@yahoo.com)

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