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1. Consumer Protection Act, 1986

Dear Jasneet,

I looked up at the The Consumer Protection Act, 1986 (Bare Act), I came across this. This comes under the definition for complaint:
(c)  "complaint" means any allegation in writing made by a complain­ant that—
....
(vi)  makes a false or misleading representation concern­ing the need for, or the usefulness of, any goods or services

What happened to you with respect to the RO purifier fits into this explanation. I guess you can go ahead and file a complaint. If you want to take a look at the bare act, here it is - http://ncdrc.nic.in/

Regards,
Seetha Gopalakrishnan
India Water Portal Team

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